Direct lines to the export desk
The fastest route is a short email — six fields of context beats a long thread. For urgent production slots, add your target shipping date to the subject line.
- Email — sales@ems-solar.com, replies within 24 h
- WhatsApp / WeChat — same desk, same SLA, for quick spec checks
- LinkedIn — EMS-SOLAR company page, monitored during business hours
- Office hours — Mon–Fri 09:00–18:00 (CST, UTC+8)
Request a factory quote
Six fields. We handle the rest — certs, packaging, loading math and the Incoterm that fits your port.
Three Desks, One Answer
Whoever you reach, the factory answers
Quotes & allocation
Volume pricing, production slots and Incoterms. Quote reply within 24 h; urgent requests under 4 h during business hours.
24 hQuote SLA
Audits & tours
On-site tours Monday–Friday at the 2 GW+ plant; remote video audits arranged within 2 working days for buyers who cannot travel.
2 GW+Capacity site
QC & documents
Test reports in 48 h, third-party PSI within 3 working days, certificate and reference packs under NDA within 3 working days.
48 hReport delivery
Quick Answers
Before you write — four fast answers
How fast will I get a quotation?
Within 24 hours on business days. Include quantity, power range and destination port and the first quote is usually the final one.
What is the minimum order?
One pallet (~31–33 pcs) for stock formats; a full 40'HC holds about 900–936 pcs of the 182 half-cell format.
Can I get samples before ordering?
Yes — 2–4 sample pcs ship by air freight at cost (3–5 days to the EU), and we refund the sample value against a container order.
Do you support OEM branding?
Yes, from one container: frame color, junction box, cable length, connector brand, datasheet and carton print, with approval samples in 10 days.
Prefer Email?
Email the Export Desk →
sales@ems-solar.com — same 24-hour promise.
One email with quantity, power and port is enough to start.
